Frequently Asked Questions:
  • What are Italian Charm Bracelets?
  • Is Castle Company a reputable company?
  • What is Castle Company's RETURN POLICY?
  • What size are your Italian charms?
  • Are your Italian charms compatible w/ my other charms?
  • How do I know how many charm links will fit on my wrist?
  • How do I put Italian charm bracelets together?
  • How do you SHIP MY ORDER?
  • What are your payment options?
  • Do you have a privacy policy that protects my personal information?

  • What are Italian Charm Bracelets?

    Italian modular charms are composed of sleek stainless steel in the shape of rectangular links. Charms are embellished with enamel, cubic zirconia, and natural or faux stones. Italian charms are easily and quickly interchangeable as desired. Italian charm bracelets can be worn safely and stylishly by men, women and children, and now with our new line of Pet Bling Bling, pets can wear our jewelry too.


    Our customers enjoy creating an Italian charm bracelet featuring their initials, and can add symbols that represent their family members, special friends, loyal pets, zodiac symbols, or favorite hobbies, interests and sports. A modular charm bracelet makes a memorable gift as you build the bracelet that reflects the unique interests of the wearer.


    Is Castle Company a reputable company?

    Castle Company Importing, LLC has been in business for over 20 years and is one of the fastest growing italian charm and jewelry importers, manufacturers, and wholesalers in the industry. Our fast growth is due to an emphasis on exemplary customer service. We are happy to answer any questions you may have via phone and email. Also, your complete satisfaction is of utmost importance to us, and we won't stop until all of your questions are answered and your orders fulfilled satisfactorily.


    What is Castle Company's RETURN POLICY?

    At queenofthecastle.com, we strive for complete customer satisfaction. If for any reason you not fully satisfied with your purchase, simply return the product to us within 7 days of receipt of product for a full refund of the purchase price, less shipping and handling.

    Please see our Store Policies page for more information.

     


    What size are your italian charms?

    Our charms are the standard italian modular charm size of 9mm. We do not currently sell 4mm, 6mm, or 13mm charms.

     


    Are your italian charms compatible with my other charms I've purchased?

    Because our charms are the standard 9mm size, they fit all common italian charm bracelets. You can always be assured that our charms are made with high-quality precision and materials.


    How do I know how many charm links will fit on my wrist?

    Petite:
    16 links ~ 6 1/4 inches
    Small:
    17 links ~ 6 1/2 inches
    Medium:
    18 links ~ 7 inches
    Large:
    19 links ~ 7 1/4 inches
    X Large:
    20 links ~ 7 3/4 inches
    XX Large:
    21 links ~ 8 inches

    How do I put italian charm bracelets together and take them apart?


    How do you SHIP MY ORDER?
    We pride ourselves in our speedy shipping procedures. Most items are shipped within 48 hours of the order being placed. We use USPS First Class Priority Mail as our standard shipping method. If you require overnight or specialty shipping please select your desired the Express Mail shipping method during the checkout procedure. International orders will require special shipping fees which may not be calculated during checkout. You will be notified if there are any additional shipping fees required for your order prior to shipping.

    If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order. We can choose to ship what is in stock or wait until the back-ordered items arrive in our facility.


    What are your payment options?

    We accept all major U.S. credit cards: Visa, MasterCard, American Express, and Discover.

    We also accept personal checks or money orders when ordering by fax or mail. In some cases, if we have established a customer relationship, we can accept C.O.D.'s, but they are not recommended. We retain the right to cancel orders that appear fraudulent or suspect. We will report fradulent transactions to the proper authorities.


    Do you have a privacy policy that protects my personal information?

    Our privacy policy is designed to ensure that any personal information you provide us with will remain private. We only collect personal information such as your name, mailing address, telephone number, email address, credit card number, three-to-four digit security code, and expiration date. We collect information to verify your identity for payment authorization, to ship your order and to contact you about your order status. Your information is used by our employees to process your order. Your address will be shared with the delivery service (USPS) that we use. This shared information includes your street address and possibly your telephone number if delivery is through UPS or FedEx.

    Castle Company will never voluntarily sell your personal information to any third party for any reason!

    We may send product catalogs, hot sheets, and event notifications to your address and/or email address. This is all done within Castle Company, and none of your information will be shared or sold to anyone outside our company.

    If you wish to update your information that we have gathered from you or wish to remove any personal information you have previously provided to us ("unsubscribe"), please send an email to us at

    sales@queenofthecastle.com